This section helps you choose the right troubleshooting page in Print Screen Deluxe.
Use it when you need a quick answer, a log location, or the right trouble path for capture, video, printing, startup, or licensing problems.
Start With These Checks
- Turn on logging if you need more detail.
- Repeat the problem once after logging is on.
- Check the log file in
%TEMP%\PrintScreenDeluxe\psd-YYYY-MM-DD.log. - If startup fails, also check
%TEMP%\PrintScreenDeluxe\startup-crash.txt.
Pick The Right Help Page
Capture And Workflow Problems
Use Capture And Workflow Troubleshooting for:
- overlay visibility problems
- clipboard paste problems
- menu capture problems
- auto-scroll problems
- scheduled capture problems
- drawing problems on some PCs
OCR, Video, And Print Problems
Use OCR, Video, And Print Troubleshooting for:
- OCR unavailable messages
- MP4 fallback to AVI
- video recording failures
- print-output problems
Startup, Licensing, And Log Help
Use Startup, Licensing, And Log Help for:
- startup failures
- purchase activation problems
- log-file locations
FAQ
Does Get Text replace my image?
No. The app keeps the image and adds a text tab.
Why did AVI appear when I chose MP4?
Your PC does not have working MP4 recording support, so the app fell back to AVI.
Why does the same hotkey start and stop video?
That is the current recording workflow. Press once to start and again to stop.
Can I reset the trial by deleting one file?
No. The app stores trial state in more than one local place.
Why did the app ask me to save before closing?
The image had unsaved changes. You can save it, close it without saving, or cancel and keep working.
Where should I start if something goes wrong?
Turn on logging first. Then repeat the problem and check the log file.
Next Step
Read Capture And Workflow Troubleshooting, OCR, Video, And Print Troubleshooting, or Startup, Licensing, And Log Help as needed.
Read Command-Line Reference, Licensing, Trial, And Buying, Get Text (OCR), or Video Recording for feature-specific help.