Print Screen Deluxe User Manual
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Startup, Licensing, And Log Help

Fix startup failures, license and activation issues, and find log files for support or debugging.

  • startup problem
  • logs
  • activation issue

This page covers startup problems, license activation problems, and log-file locations in Print Screen Deluxe.

Use it when the app does not open, a purchase has not activated yet, or you need logs for support.

The App Will Not Start

If the app fails during startup, it writes a crash file here:

%TEMP%\PrintScreenDeluxe\startup-crash.txt

Try these steps:

  1. Close the app.
  2. Open the crash file.
  3. Read the last error.
  4. Try the app again after a restart.

If the problem keeps happening, save that file for support.

My Purchase Did Not Activate Yet

If you finished checkout and the app still acts like a trial:

  1. Open the trial window.
  2. Click Refresh License.
  3. If needed, enter the license key from your order email.
  4. Click Activate.

Where Are The Logs?

Turn logging on here:

  1. Click What am I capturing?.
  2. Turn on Enable logging.
  3. Click OK.

The normal log file is here:

%TEMP%\PrintScreenDeluxe\psd-YYYY-MM-DD.log

The startup crash file is here:

%TEMP%\PrintScreenDeluxe\startup-crash.txt

Next Step

Read Troubleshooting And FAQ for the main help page and quick answers.

Read Licensing, Trial, And Buying if you need the full activation and purchase guide.