Capture And Workflow Troubleshooting

This page covers common capture and workflow problems in Print Screen Deluxe.

Use it when screen capture, menu capture, auto-scroll, scheduling, or on-screen drawing does not behave the way you expect.

I Cannot See The Capture Area Clearly

Change the overlay darkness.

1. Click Options.
2. Open the Capture tab.
3. Change Selection overlay darkness (%).

The default value is 35.

The Clipboard Does Not Paste An Image

Print Screen Deluxe can paste only when the clipboard contains an image.

If it does not, the app tells you that the clipboard does not currently contain an image.

Try this:

1. Copy an image first.
2. Go back to Print Screen Deluxe.
3. Click Paste again.

Menu Capture Failed

Menu capture can fail if the menu closes before the app takes the screenshot.

Try this:

1. Open the menu again.
2. Keep the pointer over the menu.
3. Press Enter when you are ready to capture.

Auto-Scroll Capture Failed

Auto-scroll works best on windows with standard vertical scrollbars.

If it fails:

1. Try the same content again.
2. Make sure the window really scrolls.
3. Try a normal region capture if needed.

My Scheduled Capture Did Not Run

Try these steps:

1. Open Windows Task Scheduler.
2. Open the Print Screen Deluxe folder.
3. Check that the task still exists.
4. Check the next run time.
5. Turn on logging and test the task again.

The App Does Not Draw Correctly On My PC

Try software rendering mode.

1. Click Options.
2. Open the General tab.
3. Turn on Use software rendering compatibility mode.
4. Restart the app.

Next Step

Read OCR, Video, And Print Troubleshooting if the problem is tied to OCR, recording, or printing.

Read Startup, Licensing, And Log Help if the app will not start or your license does not look right.