Refund Policy

Last updated: December 28, 2025

Try Before You Buy: We offer a fully functional 30-day trial so you can evaluate our software before purchasing. We encourage you to test all features during the trial period.

1. 30-Day Money-Back Guarantee

We stand behind the quality of our software. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of purchase for any reason.

2. How to Request a Refund

To request a refund:

Email us at admin@americansys.com within 30 days of purchase
Include your order number or email address used for purchase
Briefly explain the reason for the refund (optional but helps us improve)

We will process your refund within 3-5 business days. Refunds are issued to the original payment method.

3. Refund Eligibility

Eligible for Refund:

Purchases made within the last 30 days
Software does not meet your needs
Technical issues that cannot be resolved
Accidental duplicate purchases
Any other reason (no questions asked)

Not Eligible for Refund:

Purchases made more than 30 days ago
License keys that have been shared or distributed
Violations of our Terms of Service

4. Enterprise & Volume Licenses

Enterprise and volume licenses (5+ users) are subject to the same 30-day refund policy. For partial refunds on volume licenses, please contact us to discuss your specific situation.

5. Upgrade Purchases

If you purchased an upgrade to a new major version, the 30-day refund policy applies. You will retain access to your previous version if you request a refund on the upgrade.

6. Trial Version

Our 30-day trial version is fully functional and free. There is nothing to refund for trial downloads. We encourage you to thoroughly test the software before purchasing.

7. Technical Support

Before requesting a refund due to technical issues, please contact our support team at admin@americansys.com. We're often able to quickly resolve issues and want to ensure you have a great experience with our software.

8. Processing Time

Refunds are typically processed within 3-5 business days after approval. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

9. Questions?

If you have any questions about our refund policy, please don't hesitate to contact us at admin@americansys.com. We're here to help!

Our Promise: We've been in business since 1995 and have thousands of satisfied customers. Our goal is your complete satisfaction. If our software doesn't meet your needs, we'll issue a prompt refund—no hassle, no questions asked.